About Starlink Offline: No Signal Received. Like any other wireless internet service, you’re likely going to face a Starlink signal hitch once in a while. And when it happens, it is probably due to poor network coverage.
The Starlink “No signal” message usually pops up in the outages section, indicating a network and satellite communication loss.
If you ever receive this message, there are several things you can do, which we’ll cover in this article.
What Does No Signal Received on Starlink Mean?
This “no signal” message usually appears when Starlink cannot establish a network connection. So, it means that the Starlink dish is struggling to find communication with the satellites.
Connectivity issues due to satellite communication can be caused by obstructions or bad weather.
Since it does not show on your app notification, you must navigate to Starlink Statistics to check for no signal issues.
It is usually listed among other activities with time stamps that allow you to know when it occurred.
The statistics also show how long Starlink has been without signal in the past 12 hours. Don’t get alarmed when you see a long outage duration, as a single one lasts a few seconds.
No signal in Starlink becomes a concern when it occurs more frequently and you’re heavy browsing or live streaming.
How to Fix Starlink No Signal Received?
Wrench and cogwheel illustration
There is no one-fix-all solution for this error, but I did as much as possible to find the most plausible options.
Here are the common fixes to restore your Starlink signal whenever you receive a “no signal” error message.
Get rid of obstructions.
Starlink satellites communicate through hundreds of kilometers of atmosphere, and the biggest hindrance is obstructions.
Since the receiver is the Starlink dish, many objects can act as obstructions.
First, check for obstructions around the field of view of the dish. It should be facing up with a clear sky view and a hint of physical object within the view.
Obstructions can be a small section of a tree or tall buildings surrounding the area.
An easier rule of thumb when installing the dish is to ensure it is as high as possible.
A height advantage rules out the possibility of obstructions, and no grounded object will likely cause network blockages.
If you have unavoidable obstructions, ensure the dish is as high as possible. You can use pole mounts that spring several feet above the ground. J-mounts are also ideal for roof installations.
Observe weather conditions
A cloud with satellite illustration
Another easy cause of signal loss is the weather conditions, which we cannot control.
Starlink is known to be affected by light showers or snow, showing a significant drop in internet speeds or complete shutdown in heavy rains.
Well, there is not much you can do about it except to wait it out and expect the internet to return.
Location
While Starlink has reached worldwide coverage, it is still unavailable in many areas as the satellites are not well distributed across the earth’s low orbit.
It means there are gray zones that may take the dish a few minutes to reconnect to another satellite.
In such areas, there are plenty of no-signal outages. Remote areas like the South Pole and Antarctica are the most susceptible to no signal outages due to the lack of a nearby satellite.
The only fix here is to wait for Starlink to add its range of constellations around these zones. Luckily, this is a continuous process from the tech company, and they’ll have more satellites in the future.
Recalibrate the Starlink dish
A man on the roof with a satellite dish
Sometimes, the Starlink dish fails to align properly due to obstructions or hardware issues, leading to slow speeds and network outages.
Since the Dishy is designed to calibrate itself automatically, such external factors cause a network interruption.
So, you need to manually calibrate the dish to restore the connection and eventually fix the “no outage” error. Using the Starlink app, you can calibrate your dish to ensure it has the best view of the sky.
Here is how to calibrate your dish using the Starlink app:
- Install the Starlink app on your device and log in to your account.
- Click on the Visibility tab.
- Go to check for instructions.
- Select I’m Ready
- Follow the instructions on the app and move the phone towards the sky.
- Once done, you should have a detailed map of the zone indicating areas with obstruction.
The map will help you calibrate your Starlink dish for the best signals and internet speeds.
Check for hardware issues.
If you’re still having trouble connecting to the internet, your hardware might be having issues. First, you must ensure the Starlink dish is placed properly.
Check on the indicator light; if it is flashing a white light, the dish is searching for available satellites.
Please leave it to check for satellites for about half an hour or at least until it gets a new satellite to connect.
If the router turns red after the search, unfortunately, it found no satellites in your location. In such scenarios, it is best to contact Starlink customer care and have your location checked.
Hard reset your Starlink hardware
Reset vector
Hard resetting can be handy, especially when dealing with temporary bugs that interfere with communication.
Glitches occur when there’s an interruption of power and the software does not communicate properly with the device.
A power cycle can restore such functions and ensure that all parts are in harmony and communicating with satellites. To do a power cycle to restore functions, follow these steps:
- Disconnect the Starlink router.
- Leave it disconnected for at least 2 minutes.
- Connect the router back to power.
- Leave it ON for about a minute.
I recommend hard resetting your router a few times to ensure all unwanted power is drained and bugs are fixed.
Although Starlink does a regular software update, outdated software may cause network issues, leading to no connectivity.
Hard resetting helps when your router doesn’t automatically update the software.
Conclusion
Starlink no signal error occurs often, and you should ensure the dish is properly placed to receive signals.
Physical obstructions are a major cause of network outages, and you should always ensure they are not visible in your Starlink dish field of view.
That said, I hope this article has provided insights on how to fix the “no signal” error from Starlink.
Lastly, if you ever have an issue that seems impossible to solve, contact Starlink customer care.