About Starlink Not Vertical , Once in a while, several Starlink users get a somewhat annoying message about their dish not being vertical.
Most customers often follow this alert by trying to clear the alert, even selecting the ‘this answered my question’ option to no avail.
If this is your current situation, worry not because our guide will highlight major reasons why that normally occurs and how you can solve it.
The mast tilted too far.
One of the reasons your Starlink may be acting up is due to an interference in the mast tilt. Often, titling your dish to get some clearance may not be ideal.
Rather, relocate it to a place with a clear sky view. Consequently, the dish will automatically lean towards the satellite’s calibrations since they are directly above us.
(Starlink dish on the rooftop with no obstructions)
Usually, we discourage manual adjustment because it may destroy parts of the dish, including the internal motors. In essence, after installation, you’ll need to let it self-align.
Also, note that the mast must be near the antenna, plumb, and in an area with the least distractions. If there’s too much tilt, unstowing and stowing will be useful.
Stowing and unstowing the Starlink Dish
- Find the Starlink app and select ‘Support.
- Next, pick ‘Stow.’
- Upon receiving this message, “Your Starlink was successfully stowed,” press OK. You’ve now stowed your dish.
N/B: Stowing and unstowing will disrupt your interface features considering the connection with the satellites will get lost, forcing you to reconnect.
- For the unstowing process, simply unplug the dish, rest for approximately 20 minutes, and then switch it on.
Move from the original position.
Secondly, the Starlink manufacturing company often expects you to maintain your dish’s original location.
Starlink satellites have geo-restrictions specific to a user’s registered address. In other words, moving your Starlink internet service or changing your address won’t guarantee Starlink works in your favor.
(Starlink)
If you change the address or wish to move the dish, don’t forget to tell Starlink customer care about the changes.
In this way, they will effect the changes and ensure your dish effectively links to the satellites.
The Antenna moved while the power was on
Moving your dish when still in power might bring the ‘Starlink not vertical’ message. On returning it to its initial position, the message might disappear and the Starlink resumes normal functioning.
Either way, you can try one of the following solutions:
- Rebooting or restarting the dish via the Starlink application.
- Stowing the dish before shifting and unstowing it upon getting to a new spot.
- Power cycling your Starlink router to troubleshoot any connectivity glitches.
- Disconnecting your Starlink cable to reboot the system.
Starlink Dish is trying to avoid obstructions.
Sometimes, obstructions like buildings prevent the satellites from communicating with your dish, hence an internet breakdown.
If the obstructions are trees, cut them off completely or to a shorter length. You can also position the dish at the highest point of a building with an open sky.
In addition, you can use the Starlink app obstruction tool feature to ascertain that the dish is perfectly placed.
(Sawing a tree)
Starlink Dish is tracking down satellites.
Currently, Starlink has around 3,500 satellites in the low Earth orbits. As such, your dish will most likely point toward a satellite it’s attempting to connect with in either an angular or vertical manner.
(Internet Starlink satellites)
Therefore, to get the strongest and most clear signal, consider the dish tilt angle, elevation, and compass direction when positioning it.
A couple of ways to do this include:
- Get a place where there are fewer Starlink subscribers. Moreover, ensure the adjustment is close enough to a SpaceX ground in case the satellites are fewer.
- Luckily, SpaceX has already launched satellites that communicate with each other through lasers. For this reason, there might be no need for your dish to be near the ground station.
Conclusion
All in all, we do hope our article today has helped you solve your ‘Starlink is not vertical’ issue.
As always, you can contact us for more information on Starlink or when making inquiries.
Alternatively, if the above solutions do not work, Starlink customer care is at your service.