Is your Starlink ethernet not working? We’re here to help you sort the issue and enjoy uninterrupted internet access.
In this guide, we explore the tried and tested ways you can solve Starlink ethernet adapter issues in detail.
What is a Starlink Ethernet Adapter?
It’s a component that allows a user to connect a device directly to the router via a wired connection.
Note that your Starlink router doesn’t have an ethernet port. Therefore, you can only connect an ethernet cable to a computer or mesh network via the adapter.
Also noteworthy is that you will not find it as part of the primary Starlink package. Instead, you will have to buy one from the Starlink store.
Another way to acquire the adapter is by shopping on online marketplaces like Amazon and Facebook.
Below are measures to diagnose and fix a Starlink Ethernet Adapter problem.
Inspect the Hardware
A Torn Ethernet Cable.
The primary test you should do is on the hardware. Check out the adapter and other parts, such as the router/dish.
Are there any issues you can find on the surface? For instance, is the adapter’s cable in good shape, or are there torn parts?
Your Starlink app will be handy in the second part of the inspection. It will help you check the condition of the dish and whether there’s a stable internet connection.
If it indicates that your connection is okay, then the Starlink adapter is probably the issue.
But if you see an error message on the app, you need to fix the network issue and test if you’ve fixed the ethernet issue.
Ensure Hardware Connections are Okay
Connecting a LAN Cable to a Laptop.
Say that from the above test, you’ve ruled out a network issue, meaning the problem is probably the adapter.
Now you should find out what exactly on the cable or port is the problem. Check if the adapter has a loose connection when it links to the dish ethernet port.
If everything is okay, you should have a stable connection. In case things don’t still work, try out the measures below.
Perform a System Restart
Restart Button.
Restarting could be significantly impactful in fixing your ethernet port issue. So always go for this option, especially if you’ve done the above checks and nothing still works.
- When restarting, first disengage the ethernet adapter from the router/computer.
- Next, unplug the power cord to shut down the Starlink system. Also, ensure you shut down the device you had connected to the Starlink internet via the ethernet cable.
- After a minute, reconnect everything and switch on the power supply. Observe if these changes will restore a stable connection.
Power Cycling
A disconnected cord plug.
If your Starlink system has cached some data, this can hamper the proper working of the adapter.
A perfect means to restore normal functioning is clearing the cache via power cycling. It is similar to the restart we’ve described above.
But in power cycling, the most cardinal part is ensuring you’ve unplugged everything from the power supply. Then, reconnect the parts back after about a minute.
Check for App Updates
System Update.
If you’re running on an outdated Starlink app/firmware, you may experience connection issues. Often, firmware updates fix bug problems that, if unresolved, can affect the system’s efficiency.
Therefore, check out for updates from your Starlink app and, if available, install them. Moreover, update your device’s drivers and software.
Change the Ethernet Cable
Did you note a fault in the cable/adapter during the physical inspection test? If so, replace the cable/adapter with another one.
You can obtain a quality ethernet cable from the Starlink store. Installing a new cable will restore the connection to normalcy if the component is the problem.
Contact Starlink
Contact Starlink Support.
Finally, if none of the above measures fix the problem, contacting Starlink is the last resort. You can contact them by creating an online ticket or clicking the ‘Troubleshooting’ button on the app.
If they don’t respond, try emailing Starlink’s parent company, SpaceX.
Conclusion
Restore connections via your Starlink Ethernet Adapter by employing the above diagnostic measures when encountering an issue.
As a last resort, contact Stralink support for help. Meanwhile, you can connect wirelessly to the router if none of the measures work as you wait for Starlink to sort you out.