About Starlink App Network Greyed Out: One of the common issues you’re likely to encounter when using Starlink Internet is a grayed network.
Often, this leaves users unsure of the problem and how to return it to normalcy. Today, we’ll cover all the details of the App Network Greyed Out and the essential measures to curb it.
Causes of Network Grayed Out on Starlink App?
It’s a scenario whereby the network indicator on the app is gray rather than white (against a black background) as it is usually.
A grayed network signal on the app often happens when there’s no connection or the network is unstable.
But there are other causes for this, including the following:
- The app is outdated or has bugs,
- There are restrictions on the application’s network permissions, meaning where it cannot access the Internet,
- Also, the app could be caching corrupted data, or there are probable server-side problems affecting it.
The key to resolving a network grayed-out issue is to fix the above possible causes. Let’s look at the respective resolutions in detail below.
Measures to Fix Starlink App Network Greyed Out Issue?
Troubleshooting Greyed WiFi Issue.
There’s no absolute solution to a Starlink App Greyed out as the causes of the problem are extensive.
However, the Starlink troubleshooting measures below will help you get to the root of the issue and fix everything quickly.
Close and Relaunch the App
Close the App.
Like any other application, the Starlink App is prone to ‘hanging,’ which could be why it’s displaying grey on the network bar.
Closing could help deal with the unresponsive app. Here are the steps:
- Select ‘ Settings ‘ and ‘ Apps ‘ on your phone’s menu.
- Next, click on the Starlink App from the list of those under display. Choose the ‘ Force Stop’ option to close the application.
- Now exit the ‘Settings’ menu and check out the app from the main menu. Launch it, and it should have fixed the greyed-out network display issue.
Check Your Network
A WiFi Router.
The Network greyed-out issue could be because Starlink’s internet is not connected.
A poor connection will render it to display the gray area, too. First, confirm if you’ve connected your smartphone to the Starlink WiFi.
Test the network by connecting to another device if it’s connected but still displaying gray.
Confirm if the network is okay by running a service that requires internet, such as a video streaming service. If this still doesn’t work, the problem is with your Starlink WiFi.
Fix the internet issue via the following steps/options:
- Perform a device reboot of your Starlink dish and the router.
- Also, confirm if there’s an issue with the physical connections of the Starlink kit.
- Next, check out the Starlink dish’s positioning. Is there an obstruction towering above it that could be hindering a connection?
- Try disconnecting everything and reconnecting them back.
These measures should help fix the Starlink network problem.
Reset the Phone’s Network Settings
Confirm Phone Network Settings.
Maybe the grayed network issue is because of your phone’s network setting. So, resetting everything to default can help fix that.
Also, it could be that your phone is not simply connecting to the available WiFi due to some glitch.
You can fix either of the problems by resetting the network or switching the WiFi off and back on.
Remember to switch off the phone after turning the WiFi off for a perfect reboot and clearing of bugs.
Once it’s on again, launch the Starlink app and confirm if the network issue is resolved.
Check for Updates
Problems such as greyed-out networks could also be caused by using outdated app software.
Therefore, check for available updates from your phone app store via the steps below:
- Open your Phone’s app store and choose the Starlink App.
- Select the app, and if it prompts you to update it, there’s an update.
- Run the update and restart your device once the process is complete.
- Now check if the greyed network issue on the Starlink App is gone.
Confirm the Set WiFi Permission
App Permissions Button.
Check if your phone’s app permissions allow you to use the Starlink app, which could be why you have a greyed-out network.
Visit the ‘Permission Settings’ and activate it.
- On your phone’s main Menu, click ‘Settings’ and scroll down to ‘Apps.’
- Select the Starlink App and check out the allowed permissions on it.
- On ‘WiFi’ permissions, check out if it shows ‘Enabled’ or ‘Disabled.’
- If it indicates the latter, click to enable the WiFi permissions.
- Exit the ‘Settings’ Menu and try launching the Starlink App to confirm if the greyed network issue is fixed.
Clear Starlink’s Cache
If there’s quite an amount of data on the app’s Cache, it may affect its normal functioning.
Hence, clearing cached data and clarifying whether it solves the grayed network problem makes sense. Here are the steps:
- Launch the ‘Settings’ app on your phone’s main menu, select ‘Apps’ and Scroll down to ‘Starlink.’
- Click the ‘Storage and Cache’ Button to highlight, then select ‘Clear Cache’ to confirm it.
- Login afresh to the App and confirm if the issue is resolved.
Remove and Install the App Afresh
Uninstall the App.
The last resort is to uninstall and reinstall the Starlink app afresh. It will erase all the data and prompt you to key in details afresh, but this could be key to resolving the issue.
- Select the Starlink application on your home screen. If you’re using an Android device, uninstalling an app is simply pressing it and dragging it to the bin that pops.
- If your phone uses iOS, simply click remove after long pressing the app.
- Confirm you have uninstalled it and not just erased it from the home screen.
- Next, search for a new App from your phone’s App Store.
- Install it, launch it, input your details, and confirm if the issue is resolved.
Turn On the WiFi at the physical Switch.
Are you trying to use the app from your computer, and it shows gray? Then, the problem could be the WiFi. Set everything up by first confirming if there’s a problem with the WiFi at your PC’s switch.
Some devices require you to click a button to switch on WiFi. If such is your device, you must do it first; otherwise, it won’t connect.
Conclusion
Above, we’ve highlighted the key measures to ensure the grayed network issue is resolved. If none of our prescribed measures are working, it would be best to consult Starlink’s customer care for further assistance.