How Do I Cancel My Starlink Subscription? Apart from super speed, especially in remote areas, another amazing thing about Starlink Internet is that it does not involve contracts.
As such, you can terminate your service anytime and without incurring penalties.
But many people still ask me How I cancel my Starlink subscription.
In this article, I will address the above question comprehensively and help you get a refund.
Can You Cancel Your Starlink Subscription Any Time?
Yes, it is possible to cancel your Starlink internet anytime you want.
However, after canceling, you can only get your refund if you return your Starlink kit within 30 days of receiving it.
Additionally, your rented or purchased kit must be in good condition when you return it to receive the refund.
You must cancel the services before the next billing cycle, lest you incur the full monthly cost.
If you cancel the service in the middle of the billing cycle, you will still receive the service until the cycle ends.
In this case, you will not receive partial refunds for that month.
Signing contract
Things to Consider Before Canceling Starlink Subscription
Before deciding to cancel the Starlink service, consider the following things:
Contract terms
Contracts are binding agreements, and violations can result in penalties or legal action.
A Starlink internet subscription does not require you to sign any contracts. It means you only need to know how to terminate the service and then do it.
Return Kit and Refund Policy
If unsatisfied with the service, you can return it within this 30-day window and get a full refund.
If it is not returned within this period, you will receive only a part of your equipment fee.
Starlink calculates the partial amount you receive based on the time you have used the kit. For example, you will only receive 50% of your kit purchasing mount if you return within 6 months.
If you do not return your kit after the first 12 months, you will be stuck with it forever unless you sell it as a second-hand item.
Additionally, your kit must be in good usable condition, and your account has no arrears.
Parcel carrier
Cancellation process
It is safe to say Starlink has an easy cancellation process. As discussed later, you just need to go to their website and cancel your service.
However, you may not receive your refund fast enough to purchase another service.
First of all, the equipment may take some time to reach Starlink due to shipping delays.
Additionally, Starlink may take a long time to inspect your returned kit before issuing a refund.
Plans to Restart Starlink
If you cancel your Stalink subscription, you lose your spot on the company’s internet. If you want to restart it, you must order the kit afresh.
The bad news about fresh ordering is that you may be on the waitlist, especially if your area’s service is full of capacity.
It may take months to access the Stalink internet again. I discourage you from canceling if you plan on restarting it soon.
The good news is you can consider the Starlink roam since it has the stopping and restarting option at no cost.
Return policy icon
How Can I Cancel My Starlink Subscription?
While Starlink may be a reliable internet in remote areas, it sometimes may not suit you for one reason or another.
This scenario may prompt you to cancel, and you can do it using the various ways below. Note that the cancellation process depends on how you make your payments.
Cancelling from Android and iOS Apps
You may already know you can manage various aspects of your Starlink internet using their smartphone app.
It, therefore, means you can also cancel your subscription using the same app by following the process below:
- Start with launching the app on your Android smartphone
- While on the home page, click the menu
- Now locate payments and subscriptions and navigate to Starlink subscriptions
- Select Cancel Subscription, and you are done.
- You only need to wait for the cancellation confirmation on your email
- In case you are using an iOS device, locate the setting from the home page
- Now select profile and locate subscriptions
- Click the AppleID link, sign in, and go to Starlink Subscription
- Lastly, tap on the cancel button and wait for the email
Cancel Via the Starlink Website
Canceling the Starlink subscription from the website is straightforward and follows the following process:
- Open your phone or laptop browser and visit www.Starlink.com
- Once it has loaded, click the three bars on the top right of the main page
- Click sign in and enter your credentials to access your user dashboard
- Now select Your Starlink section and choose the service you wish to cancel
- Navigate to Manage and then select Cancel Service
- Now, choose the reason for canceling from the drop-down menu and proceed
- Finally, check the ‘I would like to return hardware’ box and click Continue to cancel
Cancel from Paypal Account
If you paid your subscription via PayPal instead of a credit card, consider this cancellation process:
- From your browser on your PC, visit the official PayPal website
- Now log into your PayPal account using your email and password
- Go to settings, then choose Payments
- Navigate to Manage Automatic Payments and locate Starlink
- Once you click Starlink, go ahead to Cancel Automatic Payments, and that’s it.
Cancelling subscription
How to Stow and Return Starlink Equipment
Remember we said your kit has to be undamaged so that you can get a refund.
As such, you must package it safely to minimize destruction while in shipment. To do so, I recommend following the two steps below:
- Stowing the Dish
- First, open the Starlink app on your device
- Now go to the settings tab
- Then locate and tap the Starlink Action tab
- Finally, tap Stow on the resulting menu, and the dish leg will retract automatically.
Alternatively, you can stow manually using the procedure below:
- You will first need to ensure your Starlink is connected to power
- Now remove the metallic base from the dish
- Let the dish lie on an even ground such that the face is downwards and the leg faces the sky
- Wait for some minutes until its leg gets to the stowing position automatically
- Lastly, remove the set from the power
- Packaging and Retuning the Starlink Equipment
- Remove all cables connecting your Starlink device after disconnecting the setup from the power.
- You will now need to package all the items in their original compartments in the Starlink box.
- Then seal your package using packaging tape to prevent falling
- Check the cancellation confirmation email and print the return label you received
- Now identify your preferred carrier and take the package there
According to my research, the package may take 3 to 5 days to reach Starlink, depending on your location and the carrier.
Starlink Dish
Conclusion
Now you know how to cancel your Starlink subscription and receive a refund. Remember, for trials, you have to cancel before your trial window expires. You may also opt to sell or transfer your kit to someone else instead of canceling.